Exchange Policy

EXCHANGE POLICY

In order to qualify for an exchange please ensure your product is unworn and free of odour and perfume, not damaged or marked. We have the right to refuse a return if a returned item does not meet these conditions. In this instance, the item will be returned to the address on the original order. Before shipping an item back to us, please request an exchange authorisation request from our returns department within 7 days of receiving your order. 

You can do this by emailing @muzethelabel@outlook.com with your order number and the reason for exchange and we will get back to you as soon as possible.

Customers are expected to cover the cost of the exchange back to us and we recommend using a courier that offers a tracking number as we cannot be held accountable for it becoming lost, stolen or undelivered parcels.

Please note: * We do not offer refunds only exchanges *